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Customer Support Overview
Selectica’s global Technical Support Organization (TSO) consists of highly trained staff members who are always available to ensure that any issues associated with Selectica solutions are quickly resolved. In addition to assisting customers and partners with post-implementation product support, the TSO stands ready to assist companies evaluating Selectica solutions.
Selectica Support options include:
- 24 x 7 Web-based support that offers access to software and utility upgrades, the latest online documentation downloads, and technical FAQ knowledgebase searches
- Email and phone support
- On-site support services
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