Iasta, a Selectica Company, is currently seeking a Strategic Account Manager to improve and increase software adoption, customer satisfaction, and brand loyalty to Strategic Heads of Department within client organizations.
As a Strategic Account Manager, you will be expected to increase user satisfaction and client retention, moving clients into a more strategic partner relationship with Iasta and offering and selling additional services to clients. You will be expected to analyze current client use of our tools and services and promote best practices, better engagement, and increased collaboration between client and Iasta teams. You will also create and define an Account Success plan, including future sales plans and opportunities, and up-sell to the promotional plan.
North-Eastern USA, North America
Create Strategic plan for individual territory and key strategic accounts
Define/Manage opportunities and Risks
Reporting using CRM and meeting with Senior Management
Co-ordinate activities with various internal stakeholders e.g link between Sales and Operations
Provide strategic support and deployment services to new and existing clients. On boarding of new clients
Provide clients support around the software and services both onsite and web based
Assist clients in understanding the value of the technology and helping customers improve their business processes
Manage new clients by assisting with adoption and deployment
Co-ordinate strategic support for new clients
Develop new features and services and processes to better support clients
Assist in scoping software features based on client feedback
Incorporate skills which support client account management and up selling opportunities
Look for up sell opportunities based on promotional plan
Meet with existing clients to review their current situation and identify additional opportunities for them to achieve greater adoption and success through software and professional services
Assist as needed to the late stage sales process
Help create and define future sales plans and opportunities
Improve and increase brand loyalty to Strategic Heads
Account manager to increase user satisfaction and client retention
Move clients into a more strategic partnership relationship with Iasta
Offer and sell additional services to clients
Prioritize and organize client base by SWOT analysis
Build Account Management Plans
Deliver and exceed sales targets
Desired Skills and Experience
Strong candidates are ambitious, possess a self-starting attitude, with strong organizational skills and excellent verbal and written communication skills.
Strong project management experience with a focus on procurement, supply chain, financial analysis, and/ or Strategic Sourcing and vendor management
Proven track record of driving team performance for success in development of accounts/ revenue streams. Demonstrated record of achieving exceptional results. Superior analytical, negotiation, presentation and writing skills
Strong history of superior human relations skills - dealing sensitively and effectively with others, setting and monitoring goals and motivating peers and associates
Skilled in developing sales penetration and growth strategies at targeted accounts. Proficient in assessing customer needs. Enthusiasm for eSourcing technology and Learning how to relate strategic eSourcing initiatives to all business sectors
Corporate purchasing experience and/or esourcing experience beneficial but not required
Excellent verbal and written communication skills
Knowledge of Windows, Outlook, Word, Excel and PowerPoint
Iasta, a Selectica Company, is dedicated to empowering sourcing and purchasing professionals. Our blend of acclaimed software and services focus on improving spend analysis, procurement intelligence, sourcing, contract management, and supplier lifecycle management. As part of the Selectica team, Iasta’s solutions play a critical role in optimizing business relationships by enhancing supply base insights, improving supplier collaboration and reducing the supply chain risks vital to today’s globally-minded enterprise.
For consideration by Iasta, please complete the following:
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